Terms of Service (ToS)

Legal Notices - MEDICOACH™

FLOMUT SRL – Avenue Chantecler 39, 1420 Braine-l’Alleud, Belgium

VAT: BE 0787.787.478

Responsible Publisher: Florien Munezero Twahirwa, Titular Pharmacist

Contact: support@medi-coach.be | +32 488 31 19 07

General Terms and Conditions (GTC)

Version 1.1 - January 23, 2026

MEDICAL DISCLAIMER: As a pharmacist, I explicitly disclaim all responsibility for prescriptions, dosages, interactions, or adverse effects. MediCoach is a personal organization tool and not a substitute for pharmaceutical or medical advice (Art. 7 BPO + FAMHP). Every MediCoach user declares having read and accepted these Terms of Service and the Privacy Policy.

Article 1 - Purpose and Scope

1.1 These Terms govern the use of MediCoach (Android/iOS), a tool to assist with medication intake organization (CNK scan, reminders, non-medical motivational support via organizational IA coach).
1.2 FLOMUT SRL (hereinafter "the Publisher") is the publisher and legal entity responsible. No therapeutic advice is provided. The user assumes full responsibility for their use.

Article 2 - Acceptance and Modifications

2.1 Access/use = full acceptance of these Terms + Privacy Policy.
2.2 Modifications notified 30 days in advance via App/Play Store. Continued use = acceptance.

Article 3 - User and Access

3.1 Target audience: Adults (+18 years) in Belgium + caregivers. Prohibited: Healthcare professionals, minors.
3.2 Account: Accurate data mandatory. User protects their credentials.
3.3 Technical requirements: Android 12+, camera, Internet.

Article 4 - Services Provided (Non-exhaustive)

4.1 The app offers a Free Service including unlimited EAN/CNK scan, storage limited to 6 medications, 1 FCM reminder per day, and a non-medical organization and motivation assistant (IA coach) helping users set up reminders and regular intake habits, without therapeutic advice.
The app also offers a Premium Service at €4.99/month including unlimited EAN/CNK scan, unlimited medication storage, unlimited FCM reminders, Multi-Widget functionality, and enhanced IA Coach.

4.2 Pharmacist disclaimer: General CNK/DCI/ATC information (CBIP/FAMHP). No personalized prescriptions, dosages, or interactions provided. Consultation with pharmacist/doctor mandatory. Publisher/pharmacist disclaims all civil/criminal liability (BPO Art. 7, RCP).

Article 5 - User Responsibilities

5.1 Verify all information with a healthcare professional.
5.2 Do not use for diagnosis/therapy.
5.3 Report adverse effects to FAMHP (www.effets-secondaires.be).

Article 6 - Publisher Liability (Limited)

6.1 No Medical Guarantee
The Publisher and responsible pharmacist disclaim all liability regarding:

• User entry or usage errors.

• Missed intakes despite displayed reminders.

• Misinterpretation of general information provided by the app.

• Indirect or consequential damages (adherence loss, health consequences).

MediCoach is a personal organization tool only. It provides no medical analysis, no therapeutic advice, nor any guarantee of reminder effectiveness. The therapeutic indications provided by the MediCoach Assistant are strictly sourced from official Belgian public databases (SAM, FAMHP, CBIP/BCFI) and are provided for informational purposes only. As an organizational tool, MediCoach does not give or provide under any circumstances medical advice, diagnoses, or prescriptions. For any questions regarding dosage, interactions, or side effects, please strictly consult your doctor or pharmacist.

6.2 Liability Capped
Publisher's total liability is limited to the amount actually paid by the user for Premium subscriptions (maximum €100).

6.3 Force Majeure
Publisher not liable for service interruptions due to:

• Technical failures of third-party services (Firebase, Google Play Store).

• Cyberattacks or events beyond its control.

• Non-compliant usage conditions.

6.4 Limits of Organizational IA Coach
Though developed under licensed pharmacist supervision, the app and IA assistant serve solely to:

• Support medication intake habit organization.

• Motivate users in establishing daily routines.

MediCoach does NOT:

• Make medical diagnoses.

• Prescribe treatments.

• Modify dosages or intake schedules.

• Provide medication interaction analysis.

• Detect clinical risks.

User acknowledges that:

• All displayed information is for reference only.

• IA Coach suggestions are purely motivational and organizational.

• MediCoach does not replace doctors, pharmacists, or qualified healthcare professionals.

Publisher cannot be held liable for damages resulting from:

• Misinterpretation of general app information.

• User entry or usage errors.

• Medical decisions based on IA Coach suggestions.

• Failure to consult qualified healthcare professionals.

Permanent Recommendation: For any treatment-related questions, modalities, effects, or adjustments, always consult your treating physician or pharmacist.

Article 7 - Intellectual Property

7.1 © FLOMUT SRL 2026. CNK database licensed from CBIP/FAMHP and GTIN from SAM portal.
7.2 Prohibited: Reverse engineering, scraping, B2B use. Pharmaceutical expertise integrated into MediCoach is the exclusive intellectual property of the author and Flomut SRL. Any reproduction of sorting logic or enriched databases is strictly prohibited.

Article 8 - Personal Data (GDPR Compliant)

8.1 Controller: FLOMUT SRL (VAT BE0787787478).
8.2 Data: Email, age, listed CNKs, adherence stats %.
8.3 Hosting: Firebase EU (Google Ireland Ltd).
8.4 Duration: Active account + 2 years archiving.
8.5 Rights: Access/deletion via Settings or support@medi-coach.be (1 month).
8.6 Security: AES-256 encryption + Premium 2FA. Access to aggregated data and admin tools strictly limited to authorized Flomut SRL personnel (system administrator). This access is protected by two-factor authentication (2FA) and used exclusively for technical monitoring and global population adherence analysis.

Article 9 - Subscriptions and Payments

9.1 Via Google Play Billing only.
9.2 14-day refund for unused Premium (Play Store).

Article 10 - Termination and Suspension

10.1 User: Account deletion via Settings → data erased within 30 days.
10.2 Publisher: Fraud/non-compliance → immediate suspension without refund.

Article 11 - Governing Law and Disputes

Belgian law exclusively. Enterprise Court of Walloon Brabant in Nivelles.
Mediation: ordredespharmaciens.be (free).

FLOMUT SRL & responsible pharmacist guarantee MediCoach complies with BPO/FAMHP. No therapeutic liability accepted.