Terms of Service (ToS)

Legal Notices - MEDICOACH™

FLOMUT SRL – Avenue Chantecler 39, 1420 Braine-l’Alleud, Belgium

VAT: BE 0787.787.478

Responsible Publisher: Florien Munezero Twahirwa, Titular Pharmacist

Contact: support@medi-coach.be | +32 488 31 19 07

General Terms and Conditions (GTC)

Version 1.1 - January 23, 2026

IMPORTANT WARNING

MediCoach™ is an application designed to assist in organizing medication intakes. It does not replace a doctor, a pharmacist, or any other healthcare professional. The application is not intended to make a diagnosis, provide a therapeutic decision, modify a prescription, or substitute for a medical or pharmaceutical consultation. Any decision regarding a treatment, a dosage, an interaction, a side effect, or a health condition must be made with a qualified healthcare professional. The use of MediCoach™ implies the reading and acceptance of these General Terms of Use as well as the applicable Privacy Policy..

Article 1 - Purpose and Scope

1.1 These General Terms of Use govern the access and use of the MediCoach™ application, available on compatible platforms, including its features for organizing intakes, reminders, conversational organization assistance, and, where applicable, sharing with a caregiver.

1.2 MediCoach™ is published by Flomut SRL (hereinafter the "Publisher"), which operates the application and its associated services. 1.3 These ToU apply to any user accessing the application, whether they use a free version or a paid plan.

Article 2 - Acceptance and Modifications

2.1 Accessing the application, creating an account, or using all or part of the features of MediCoach™ implies full and unreserved acceptance of these ToU and the Privacy Policy.

2.2 The Publisher may modify these ToU at any time to take into account legal, regulatory, technical, functional, or commercial developments. In the event of a significant modification, the user is informed by any appropriate means, notably via the application, the website, or the email address associated with their account.

2.3 Continued use of the application after the modified ToU come into effect constitutes acceptance of the said modifications, unless mandatory provisions dictate otherwise.

Article 3 - User and Access

3.1 MediCoach™ is primarily intended for adult users capable of organizing their daily medication intakes, as well as caregivers when the relevant feature is activated. Certain features may also be offered to users with a professional profile, according to the conditions provided in the application.

3.2 The user agrees to provide accurate, up-to-date, and complete information when creating and managing their account. It is their responsibility to maintain the confidentiality of their login credentials and to promptly report any unauthorized use of their account. 3.3 Access to certain features of MediCoach™ may depend on technical prerequisites, notably a minimum version of the operating system, internet access, a functional camera, or other technical permissions necessary for the proper functioning of the application. 3.4 When the user creates a "Healthcare Professional" profile and this profile is validated according to the procedure provided in the application, access to the reserved features may be activated in accordance with the rules defined by MediCoach™. Depending on the account configuration and the availability of data in the local database, certain reference information, including interactions, dosages, or other professional content, may be displayed for informational purposes within the scope of the intended use of the application.

Article 4 - Services Provided

4.1 MediCoach™ offers features intended to help the user organize their medication intakes, notably by means of a schedule, reminders, input or identification functions for products, a validation history, exportable organizational documents, and, where applicable, a conversational assistant focused on usage organization.

4.2 Depending on the version used, certain features may be accessible for free, while others are reserved for paid plans or specific profiles. The available features, their possible limitations, and the conditions of access are presented in the application at the appropriate time.

4.3 Information possibly displayed from public databases, technical repositories, or integrated content is provided for informational purposes within the scope of the intended use of the application. It does not constitute medical advice, a prescription, or personalized therapeutic validation.

Article 5 - User Obligations

5.1 The user remains solely responsible for the information they enter into the application, for verifying its accuracy, and for their use of the reminders, alerts, histories, exports, and other features offered.

5.2 The user agrees not to use MediCoach™:

• for medical diagnostic purposes;

• to make or have someone make a therapeutic decision without professional advice;

• as a substitute for a medical or pharmaceutical consultation;

• in a medical emergency situation.

  5.3 The user agrees to consult a doctor, a pharmacist, or any other qualified healthcare professional for any question relating to a treatment, a dosage, an interaction, a side effect, a contraindication, or the evolution of their health condition.

  5.4 When using the Duo Mode feature, the user acknowledges that they are responsible for choosing the person authorized to access certain of their organizational data and for maintaining or withdrawing the authorizations granted.

Article 6 - Publisher Liability

6.1 MediCoach™ is provided as a tool to assist in organizing medication intakes. The Publisher does not guarantee that the application will prevent any missed intake, input error, misinterpretation of general information, or any consequence related to the inadequate use of the application by the user or by an authorized third party.

6.2 The Publisher cannot be held liable for:

• errors, omissions, or inaccuracies arising from information entered by the user;

• the consequences of failing to consult a healthcare professional;

• use of the application contrary to its purpose;

• interruptions, unavailability, or malfunctions attributable to third-party services, technical limitations of the platform, or events beyond its control.

  6.3 The sole purpose of the integrated assistant is to support the organization of intakes, the understanding of how the application works, and, where applicable, certain usage routines. It does not issue a diagnosis, prescribe a treatment, modify a dosage, replace the advice of a healthcare professional, and must not be used as the exclusive basis for a medical or therapeutic decision.

  6.4 To the fullest extent permitted by applicable law, the Publisher's liability is limited to direct, certain, and foreseeable damages resulting from a proven breach attributable to it. In any event, unless mandatory legal provisions dictate otherwise, the Publisher's total liability toward a paying user may not exceed the amount actually paid by that user for the subscription concerned during the last twelve months.

  6.5 No clause in these ToU shall exclude or limit a liability that applicable law prohibits from excluding or limiting.

Article 7 - Intellectual Property

7.1 All elements comprising MediCoach™, including but not limited to the application, its texts, interfaces, graphics, logos, structured databases, features, original content, data organization, documentation, and distinctive elements, are protected by applicable intellectual property rights and remain the property of the Publisher or its licensors.

7.2 Any reproduction, substantial extraction, adaptation, distribution, making available, reverse engineering, scraping, unauthorized decompilation, or unauthorized commercial use of all or part of MediCoach™ is prohibited, except with the prior written consent of the Publisher or unless mandatory legal provisions dictate otherwise.

7.3 References to external databases, directories, or sources that may be used in the application remain subject to the rights and conditions specific to their respective owners.

Article 8 - Personal Data

8.1 The rules relating to the collection, processing, storage, security, and rights of users regarding their personal data are described in the MediCoach™ Privacy Policy, which forms an integral part of the contractual framework applicable to the use of the application.

8.2 The user is invited to consult the Privacy Policy to obtain details on the data processed, the purposes, the retention periods, the applicable rights, and the procedures for exercising these rights.

Article 9 - Subscriptions and Payments

9.1 Available plans Certain features of MediCoach™ are accessible through paid plans. Depending on the version of the application, the platform used, and the offer valid at the time of subscription, MediCoach™ may propose monthly, annual, shared plans, or, where applicable, specific or time-limited offers. The included features, the applicable price, and the essential conditions of the offer are indicated to the user before validating the subscription.

9.2 Subscription channel Subscriptions can be taken out via the subscription channels made available by MediCoach™ depending on the platform concerned. For subscriptions made via Google Play or the Apple App Store, the management of billing, renewal, cancellation, purchase restoration, and, where applicable, refunds, is also subject to the applicable rules and conditions of the platform concerned.

9.3 Renewal Unless stated otherwise at the time of subscription, auto-renewing subscriptions operate on an automatic renewal mechanism at the end of each applicable billing period. The user can terminate the automatic renewal at any time via the subscription channel concerned; the termination takes effect for the following period, with no retroactive effect on the period already started.

9.4 Payment Payment is due at the time of subscription or renewal, according to the terms specific to the platform or the payment provider concerned. In the event of payment failure, expiration of the payment method, or impossibility of renewal, access to paid features may be suspended, limited, or interrupted until regularized.

9.5 Modification of offers and prices The Publisher may modify the plans, the included features, and the applicable rates, in particular to reflect technical, economic, regulatory, or commercial developments. Any modification affecting an ongoing subscription is brought to the user's attention within a reasonable time before it takes effect, according to the terms provided by the platform concerned or by the application.

9.6 Cancellation and refund The terms for cancellation, withdrawal, and refund depend on the subscription channel used and the applicable rules of the platform or the provider concerned. For subscriptions made via Google Play, cancellation and refund requests are processed in accordance with the applicable terms and policies of Google Play.

9.7 No guarantee of maintaining a specific offer Promotional offers, time-limited offers, offers reserved for a specific number of users, or certain specific plans may be modified, suspended, or withdrawn at any time, subject to the commitments already validly entered into by the users concerned.

Article 10 - Termination and Suspension

10.1 The user may stop using the application at any time and, when such a feature is available, request the deletion of their account according to the terms provided in the application or in the Privacy Policy.

10.2 The Publisher may suspend, restrict, or terminate access to all or part of the services in the event of a serious breach of these ToU, fraudulent or abusive use, or use contrary to the purpose of the application, or when such a measure is necessary for reasons of security, maintenance, regulatory compliance, or protection of the service.

10.3 In the event of suspension or termination based on a breach attributable to the user, no refund will be due for the period already started, unless mandatory legal provisions or specific rules of the applicable platform state otherwise.

Article 11 - Application Law and Disputes

11.1 These ToU are governed by Belgian law, subject to any more protective mandatory provisions that may apply to the consumer according to their country of residence.

11.2 In the event of a difficulty, the user is invited to contact the Publisher first in order to seek an amicable solution.

11.3 Failing an amicable agreement, any dispute relating to the validity, interpretation, execution, or termination of these ToU falls under the jurisdiction of the competent courts of the judicial district of the Publisher's registered office, subject to the mandatory rules applicable to consumer protection.